This Privacy Notice for SILVERBULLET DIGITAL LLC ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").
Interact with our services through marketing, support, or integrations
Naga Reviews is a reputation management software designed to help businesses collect, monitor, and promote customer reviews.
If you have questions about this policy, contact us at [email protected].
Summary of Key Points
This summary highlights key parts of our Privacy Notice.
What personal information do we process? Information depends on how you interact with our Services.
Do we process sensitive personal information? In some cases we may process customer contact lists uploaded by users.
Do we collect information from third parties? Yes, from integrations, marketing partners, and public sources.
How do we keep your information safe? We use technical and organizational security safeguards.
What rights do you have? Depending on your location you may request access, correction, or deletion of your data.
Table of Contents
What Information Do We Collect
How Do We Process Your Information
Legal Bases For Processing
When and With Whom We Share Information
Cookies and Tracking Technologies
Artificial Intelligence Products
How Long We Keep Your Information
How We Keep Your Information Safe
Information From Minors
Your Privacy Rights
Do Not Track Features
United States Privacy Rights
Data Usage and Sharing
Updates To This Notice
Contact Information
Review, Update, or Delete Your Data
1. What Information Do We Collect
We collect personal information that you voluntarily provide when you:
Create an account
Request information about our Services
Contact support
Use features of the platform
Information may include:
Names
Email addresses
Phone numbers
Mailing addresses
Billing information
Authentication data
Customer contact information uploaded by users
Client Responsibility for Customer Data
Clients using the Services may upload or transmit customer contact information for the purpose of sending review invitations and related communications.
Clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws to contact those individuals via SMS, email, or other electronic communications.
During account setup or when uploading contact information, clients are required to confirm that they have obtained appropriate consent.
Review Harvest does not independently verify how customer contact information was obtained and relies on the client’s representations that such data was collected lawfully.
Payment Data
Payments are processed by Stripe. Review Harvest does not store full payment card information.
We may use certain business-related information to create case studies or marketing materials about our Services. This may include:
Client business name
Logo
Publicly available reviews
Testimonials
High-level performance results such as increased review volume
If you prefer not to have your business included in marketing materials, contact [email protected].
3. Legal Bases For Processing
We process personal information when we have a valid legal basis including:
User consent
Contractual necessity
Legal compliance
Legitimate business interests
4. When and With Whom We Share Information
We may share information with trusted service providers including:
Cloud hosting providers
Payment processors
Email and SMS delivery platforms
Analytics providers
Authentication services
AI service providers
Third-Party Platform Disclaimer
Review Harvest integrates with third-party platforms such as Google and social media networks.
These platforms operate independently and may remove or modify reviews at their discretion. Review Harvest cannot guarantee the visibility or permanence of reviews on third-party platforms.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain platform security
Analyze usage patterns
Improve platform performance
Personalize user experiences
6. Artificial Intelligence Products
Some features of our platform use artificial intelligence technologies provided by third-party providers including OpenAI.
Users may disable certain AI features within their account settings.
7. How Long We Keep Your Information
We retain personal information for as long as necessary to:
Provide the Services
Maintain active accounts
Comply with legal obligations
Resolve disputes
Data may remain in backups or archives for a limited period after account closure.
8. How We Keep Your Information Safe
We implement security safeguards including:
Encryption of sensitive data
Secure infrastructure
Access control systems
Authentication safeguards
However, no system can guarantee complete security.
9. Information From Minors
Our Services are not intended for individuals under 18 years of age.
